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DIR-SDD-2503 Pricing Appendix DIR-SDD-2503 Pricing Appendix

Click here for current pricing and program information

 

DIR-SDD-2503

Microsoft, Novell Software and Related Services

 

Term of Contract:

Through 11/14/2017

 

Terms and Conditions

 

Ordering Instructions:

Process your order online or

Send Purchase Orders to:

 

 

SHI Gov’t Solutions, Inc.

1301 S. Mopac, Suite 375

Austin, TX  78746

Fax: 512-732-0232

Email: [email protected]

 

VID:1223695478500

SHI contract DIR-SDD-2503 includes Microsoft EA Agreement, Microsoft EA Subscription Agreements, Select Plus Government, Select Plus Academic, Novell MLA Licensing and Value Added Services

The list of available manufacturers on this contract can be found on the attached Appendix C.  For detailed pricing and product information, search our online catalog here. Please select the appropriate branch of Public Sector from the drop down menu to view the contracts and catalogs available to you. Please contact the State of Texas team at [email protected] for detailed quote information.

Customers can download licensed products for no additional charge at the Microsoft Volume Licensing Service Center website located at s://www.microsoft.com/licensing/servicecenter/. Customers can also acquire media separately, for a fee, from SHI. All products in the MS Office family are now being shipped by MS without keys. To obtain the key that will work for every product in the keyless Office family call 1-888-352-7140. If you do not know your enrollment number, please contact SHI-GS at (800) 870-6079 Option 1 for Academic, Option 2 for Government or email at [email protected].

The products in this contract are available to all state agencies, local governments, and public educational institutions.  Specific customer eligibility requirements can be found online here. 

To review the DIR ICT Co-op Contract Program Overview, please refer to the following summary.

Additionally, The Interlocal Cooperation Act, Texas Government Code, Chapter 791, authorizes local governments, including local governments of other states, to directly contract with DIR to increase their efficiency and effectiveness.
State agencies of other states may be eligible to purchase from a contract between DIR and a local government of that state under the Interlocal Cooperation Act. Please contact DIR for more details.

Should you need additional assistance with this contract please contact the State of Texas Team at 800-870-6079.

SHI RETURN POLICY

 

Service Level Agreements

Quotes

Quote requests will be acknowledged within 4 business hours of each request. Under normal circumstances, quotes will be provided within 24-48 hours of the initial request. If quotes will take longer than this timeframe, status updates will be provided at reasonable intervals.

Orders

All valid orders will be processed within 24 hours.

Contract Documents

All submissions will be reviewed and responded to within 24 business hours. Actual processing time will vary based on quality and complexity of the submission.