Avaya IP Office VoiceMail Pro

VoiceMail Pro adds significant value to VoiceMail Lite with increased capacity and refined services. Businesses with growing needs can scale up to 30 simultaneous calls, and every business can take advantage of the VoiceMail Pro Manager. A powerful voice processing system with an easy-to-use graphical interface, VoiceMail Pro Manager offers tools that make your employees more productive, including integrated voice and e-mail messaging, and auto attendant.

At its most basic, VoiceMail Pro Manager provides auto-attendant functionality - helping busy operators, and providing information to customers via recorded messages while they route to the appropriate extension. This includes a simple configuration suited to your particular company - such as "press 1 for sales, 2 for service, or 3 for the operator" - that either answers all incoming calls or serves as the primary backup for a live operator during high-volume periods. Auto Attendant gives customers a list of department or individual extensions to choose from - increasing the efficiency of your transactions with direct access, and by helping the caller "learn" the extension they need for future calls. Auto Attendant is also helpful when multiple languages are required; businesses can enable an initial selection set that lets callers choose the language they prefer for navigating subsequent options.

Having trouble with interruptions from people trying to sell you something, or other "blocked" calls? The Whisper Announce function asks the caller for their name, which is then forwarded to the destination user who can decide whether to accept the call or not. To avoid frustrated customers and dropped calls, Assisted Transfer monitors transferred calls, returning them to the sender if the transfer isn't answered.

The graphical user interface allows users to set VoiceMail Pro functions for given time periods: normal operation, heavy traffic periods, holidays, and more. VoiceMail Pro then anticipates changes to provide the best service possible at all times. A Speaking Clock is a free option that monitors calls to help management keep enact strategies for reducing call charges. And VoiceMail Pro can even act as an office assistant, triggering actions connected to Avaya IP Office - for instance, allowing users to turn on the office heat via their cell phones as they drive to work.

Key Points

Product Features