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FireEye Platinum - Extended service agreement


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FireEye Platinum - Extended service agreement

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Quick Details
  • advance parts replacement
  • 4 years
  • shipment
  • response time: NBD
  • for P/N: 7400NX-HW
FireEye Platinum - Extended service agreement
  • advance parts replacement
  • 4 years
  • shipment
  • response time: NBD
  • for P/N: 7400NX-HW
  Additional Details
Mfr Part #: 7400NX-PTM4Y
SHI Part #: 32249652
Category: Technical support or help desk services
UNSPSC: 81111811
Manufacturer: Trellix
Product Type: Other
Product Line: FireEye
General Information
CategoryTechnical support or help desk services
DescriptionFireEye Platinum - Extended service agreement - advance parts replacement - 4 years - shipment - response time: NBD - for P/N: 7400NX-HW
ManufacturerTrellix
UNSPSC81111811
Main Specifications
Header / BrandFireEye
Packaged Quantity1
Service & Support / TypeExtended service agreement
Compatibility Information
Designed ForP/N: 7400NX-HW
Details
Service & Support
  • Extended service agreement - advance parts replacement - 4 years - shipment - response time: next business day
  • Technical support - phone consulting - 4 years - response time: 30 min - availability: 24 hours a day / Monday-Sunday - 15 designated callers / severity level 1
  • Technical support - phone consulting - 4 years - response time: 2 hours - availability: 24 hours a day / Monday-Sunday - 15 designated callers / severity level 2
  • Technical support - phone consulting - 4 years - response time: 4 business hours - availability: 24 hours a day / Monday-Sunday - 15 designated callers / severity level 3
  • Technical support - phone consulting - 4 years - response time: 8 business hours - availability: 24 hours a day / Monday-Sunday - 15 designated callers / severity level 4
  • Technical support - e-mail consulting - 4 years - availability: 24 hours a day / Monday-Sunday
  • Technical support - web support - 4 years - availability: 24 hours a day / Monday-Sunday
  • New releases update - 4 years
  • Product info support - web knowledge base access - 4 years
General
Full Contract Period4 years
LocationShipment
Response TimeNext business day
Service IncludedAdvance parts replacement