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Electronic HP Care Pack Active Care Next Business Day Hardware Support for Travelers with Accidental Damage Protection and Defective Media Retention


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Electronic HP Care Pack Active Care Next Business Day Hardware Support for Travelers with Accidental Damage Protection and Defective Media Retention

Mfr Part #:
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Quick Details
  • Extended service agreement
  • parts and labor (for notebooks)
  • 3 years
  • on-site
  • 9x5
Electronic HP Care Pack Active Care Next Business Day Hardware Support for Travelers with Accidental Damage Protection and Defective Media Retention
  • Extended service agreement
  • parts and labor (for notebooks)
  • 3 years
  • on-site
  • 9x5
  • response time: NBD
  • for ZBook Power G10, Studio G10; ZBook Firefly 14 G10; ZBook Fury 16 G10; ZBook Power 15 G10
  Additional Details
Mfr Part #: U23BVE
SHI Part #: 41893822
Category: Technical support or help desk services
UNSPSC: 81111811
Manufacturer: HP, Inc.
Product Type: Other
Product Line: HPI - Personal Systems
General Information
CategoryTechnical support or help desk services
DescriptionElectronic HP Care Pack Active Care Next Business Day Hardware Support for Travelers with Accidental Damage Protection and Defective Media Retention - Extended service agreement - parts and labor (for notebooks) - 3 years - on-site - 9x5 - response time: NBD - for ZBook Power G10, Studio G10; ZBook Firefly 14 G10; ZBook Fury 16 G10; ZBook Power 15 G10
ManufacturerHP, Inc.
UNSPSC81111811
Main Specifications
Header / BrandHP
Packaged Quantity1
Service & Support / TypeExtended service agreement
Compatibility Information
Designed For
  • HP ZBook Power G10 Mobile Workstation, Studio G10 Mobile Workstation, Studio G9 Mobile Workstation
  • HP ZBook Firefly 14 G10 A Mobile Workstation, 14 G10 Mobile Workstation, 14 G9 Mobile Workstation, 16 G10 Mobile Workstation
  • HP ZBook Fury 16 G10 Mobile Workstation, 16 G9 Mobile Workstation
  • HP ZBook Power 15 G10 A Mobile Workstation, 15 G10 Mobile Workstation
Details
Service & Support
  • Extended service agreement - parts and labor - 3 years - on-site - response time: NBD - availability: 9 hours a day (8:00 AM - 5:00 PM) / Monday-Friday
  • Technical support - remote diagnosis - 3 years
  • Technical support - phone consulting - 3 years - availability: 24 hours a day / Monday-Sunday
  • Product info support - web knowledge base access - 3 years
  • New releases update - 3 years
  • Accidental damage coverage - 3 years
  • Defective media retention - 3 years
General
Class of EquipmentNotebooks
Covered Configurations1/1/x warranty
Full Contract Period3 years
LocationOn-site
Response TimeNext business day
Service Availability9 hours a day / 5 days a week
Service IncludedParts and labor
Electronic HP Care Pack Pick-Up and Return Service with Defective Media Retention and Accidental Damage Protection G2
  • Extended service agreement
  • parts and labor (for 3/3/0 warranty)
  • 3 years
  • pick-up and return
  • 9x5
  • repair time: 3-7 business days
Electronic HP Care Pack Pick-Up and Return Service with Defective Media Retention
  • Extended service agreement
  • parts and labor (for mobile workstations)
  • 4 years
  • pick-up and return
  • 9x5
  • repair time: 3-7 business days
Electronic HP Care Pack Next Business Day Hardware Support for Travelers with Defective Media Retention and Accidental Damage Protection
  • Extended service agreement
  • parts and labor
  • 3 years
  • on-site
  • response time: NBD
  • for EliteBook 83X G8, 840, 84X G8, 85X G8; EliteBook x360; Mobile Thin Client mt32, mt46
Electronic HP Care Pack Next Business Day Hardware Support for Travelers with Defective Media Retention
  • Extended service agreement
  • parts and labor
  • 4 years
  • on-site
  • 9x5
  • response time: NBD
Electronic HP Care Pack Next Business Day Hardware Support for Travelers with Accidental Damage Protection
  • Extended service agreement
  • parts and labor
  • 3 years
  • on-site
  • response time: NBD
  • for Elite x2; EliteBook x360; Workstation Z VR Backpack G2; ZBook 14u G6, 15 G6, 15u G6, 17 G6
Electronic HP Care Pack Next Business Day Active Care Service with Defective Media Retention
  • Extended service agreement
  • parts and labor
  • 3 years
  • on-site
  • 9x5
  • response time: NBD