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Electronic HP Care Pack Pick-Up and Return Service


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Electronic HP Care Pack Pick-Up and Return Service

Mfr Part #:
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Quick Details
  • Extended service agreement
  • parts and labor (for notebooks)
  • 3 years
  • pick-up and return
  • 9x5
Electronic HP Care Pack Pick-Up and Return Service
  • Extended service agreement
  • parts and labor (for notebooks)
  • 3 years
  • pick-up and return
  • 9x5
  • repair time: 3-7 business days
  • for Engage Flex Pro-C G2; Fortis 11 G9, 14 G10; Fortis x360
  Additional Details
Mfr Part #: U06SVE
SHI Part #: 44392221
Category: Technical support or help desk services
UNSPSC: 81111811
Manufacturer: HP, Inc.
Product Type: Other
General Information
CategoryTechnical support or help desk services
DescriptionElectronic HP Care Pack Pick-Up and Return Service - Extended service agreement - parts and labor (for notebooks) - 3 years - pick-up and return - 9x5 - repair time: 3-7 business days - for Engage Flex Pro-C G2; Fortis 11 G9, 14 G10; Fortis x360
ManufacturerHP, Inc.
UNSPSC81111811
Main Specifications
Header / BrandHP
Packaged Quantity1
Service & Support / TypeExtended service agreement
Compatibility Information
Designed For
  • HP Engage Flex Pro-C G2 Retail System
  • HP Fortis 11 G9 Q Chromebook, 14 G10 Chromebook, 14 G10 Chromebook Enterprise
  • HP Fortis x360 11 G3 J Chromebook
Details
Service & Support
  • Extended service agreement - parts and labor - 3 years - pick-up and return - repair time: 3-7 business days - availability: 9 hours a day (8:00 AM - 5:00 PM) / Monday-Friday
  • Technical support - phone consulting - 3 years - availability: 9 hours a day / Monday-Friday
  • Technical support - remote diagnosis - 3 years
General
Class of EquipmentNotebooks
Covered Configurations1/1/0 warranty
Full Contract Period3 years
LocationPick-up and return
Repair Time3-7 business days
Service Availability9 hours a day / 5 days a week
Service IncludedParts and labor
Electronic HP Care Pack Pick-Up and Return Service
  • Extended service agreement
  • parts and labor (for notebooks)
  • 4 years
  • pick-up and return
  • 9x5
  • repair time: 3-7 business days
Electronic HP Care Pack Next Business Day Hardware Support with Accidental Damage Protection
  • Extended service agreement
  • parts and labor (for 1/1/0 warranty)
  • 3 years
  • on-site
  • 9x5
  • response time: NBD
Electronic HP Care Pack Pick-Up and Return Service with Accidental Damage Protection
  • Extended service agreement
  • parts and labor (for notebooks)
  • 3 years
  • pick-up and return
  • 9x5
  • repair time: 3-7 business days
Electronic HP Care Pack Onsite Support with Predictive Detection Alerts/ADP
  • Extended service agreement
  • parts and labor (for notebooks)
  • 3 years
  • on-site
  • 9x5
  • response time: NBD
Electronic HP Care Pack Onsite Support with Predictive Detection Alerts/ADP
  • Extended service agreement
  • parts and labor (for notebooks)
  • 4 years
  • on-site
  • 9x5
  • response time: NBD
HP Care Pack Pick-Up and Return Service with Accidental Damage Protection
  • Extended service agreement
  • parts and labor
  • 4 years
  • pick-up and return
  • 9x5
  • for Chromebook 11 G9 Education Edition, 14 G7; Chromebook Enterprise 14 G7; Chromebook x360